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Crystal Fox Gallery
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381 Cannery Row
Monterey, CA 93940
Local: 831-655-3905
Toll-Free: 1-800-277-8539

Cleaning & Repair

Cleaning Tips - Some people clean their Swarovski with a mild soap and water. This is fine, but be very careful as the piece could become very slippery and fall out of your hands. A recommendation was given to me for a safer and more effective way to clean them with minimal risk. Go to any automotive store (like Autozone, NAPA, Pepboys, etc.) and buy a gallon of windshield washer fluid. Mix this gallon 50/50 with distilled water. Place a towel on a glass top table or a kitchen counter. Put your Swarovski pieces on the towel, spreading them out at least 6" apart. Spray the mixture or washer fluid and water directly on the crystal. Be generous and spray them till they are dripping wet. THAT'S IT! Come back to them in about 1 hour. They will be dry and dirt and dust free. No rubbing or wiping is needed. Place them back in your cabinet. I do recommend using the gloves provided in the Swarovski Cleaning Kit to handle your newly cleaned and sparkling pieces. If you don't have one, they can be purchased on this website. Please make sure you do not clean your items on a wood surface, as this could result in damage to the surface. I recommend trying this cleaning technique on one of your items first, to see how you like the results before you clean your entire collection. Crystal Fox Gallery assumes no liability for any breakage or that may occur while you are cleaning your items. Just remember that wet items are slippery!

Repairs - For repairs of current Swarovski items, please contact Swarovski directly at 1-800-289-4900. Please have the item number and name of piece available when you speak to them. They will instruct you on how to go about returning the item for repair and what their repair policies are.

 For retired Swarovski pieces:


Larry Sullivan Treasure Coast Antiques 4343 No. U.S. 1 Ft Pierce, FL 34946 phone: 561-468-2006 fax: 561-468-1034 Hrs: 10-5pm Mon - Sat 12-5 Sunday Restorations-China & Crystal Clinic Victor Coleman 1808 N. Scottsdale Rd. Tempe, Az 85281 Phone 1-800-658-9197 

Tomas Maebrae ~ Crystal Beaver Services
13 Cardinal Crescent
Petawawa, Ontario K8H 3N9
CANADA
North America Toll Free Telephone: 1 - 866 - 312 - 6805
North America Toll Free Fax: 1 - 888 - 581 - 0917
Local Telephone: (613) 687 - 8667
Local Fax: (613) 687 - 1555

Hours of Operation
Monday to Friday ~ 9:00 a.m. to 5:00 p.m. EST
Saturday ~ 9:00 a.m. to 1:00 p.m. EST
Sunday ~ Closed

 As a service to our shoppers Crystal Fox Gallery, has provided referral names and links to Internet sites maintained or operated by third parties. Crystal-fox.com does not operate or control in any respect any information, products or services on these third-party sites or in any of the businesses suggested. To the fullest extent permissible pursuant to applicable law, Crystal-fox.com is not responsible for the performance of duties by any of the parties listed or content in third-party sites in terms of their appropriateness, correctness, accuracy, timeliness, reliability, service, or otherwise. Crystal-fox.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We have provided these contacts and want you to contact them directly before doing any business with them to understand their terms and guarantees. Displaying - No matter what type of crystal you are displaying, the more direct light each piece gets, the more it will shine and show its true colors. If your display cabinet has recessed light at the top, middle and bottom, the following isn't as important in displaying as for those of us who only have lights shining down from the top only. Never place solid stands (wooden or plastic) on the top shelf. This only blocks the light for the pieces displayed on the middle and bottom shelves. Try to arrange the larger pieces on the bottom or middle shelves. This will help the light shine more freely thru the glass shelves. More importantly, this will minimize the weight on the top shelf thus making it less likely for the top shelf to break causing severe damage to the entire collection. You hear horror stories from people who had the top shelf break because of the weight or the plastic tabs that support the shelf getting brittle from the heat of the lights and/or the age of the supports. Most cabinets come with an 1/8" thick glass shelf. This could be a serious problem. For every square foot of shelf the glass needs to increase 1/8". In other words, if each shelf is only 1 square ft., 1/8" thickness is fine. If it's 2 sq. ft., 1/4" thickness is recommended, 3 sq. ft., 3/8" thickness is fine and so on. If you have those plastic tabs supporting your shelves, change them! You can buy metal one in a variety of colors from home improvement.


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