No Sales Tax & Free Ground Shipping *
NEWS UPDATE: Want to earn 10% of your merchandise purchase price as credit towards future sales?
Just click here for more details on earning Crystal Fox Preferred Customer rewards.
*NO SALES TAX and FREE UPS GROUND SHIPPING within the cont. USA on most** internet orders.
*No sales tax on items shipped outside of California. Orders under $95 will be subject to $8 US
shipping/handling fee.
- Only one shipping address per order form can be processed.
- We use UPS, USPS or FEDEX as our primary shippers. Package size, value, destination and shipping method selected will determine which shipping carrier we will use for your order.
- Orders usually ship within 1-2 days,excluding weekends,and holidays, for items that are in stock.
We may have certain items shipped directly from the vendor to expedite delivery for you.
- If an item is sold out, or can not ship out right away, you will receive an email to let you know.
- Please make sure your email address is listed correctly on the order form.
- For those of you who have spam filters in place, please make sure you permit email from the domain crystal-fox.com to be delivered or we will not be able to contact you and you may not receive your order confirmation or order tracking information email.
- Shipping to your PO, APO or FPO address is possible in the majority of cases. Since we are unable to use UPS for these addresses, we usually use USPS. Shipping quotes will be sent via email to you if additional postage is required. Some restrictions may apply. Shipping costs will not show on order form.
- We offer international shipping for many items. (See note below RE:International shipping)
- If an item is returned that we shipped Free, at our expense, we will then courteously refund the returned merchandise purchase price*, minus any shipping-related costs incurred by us.
**Altho the majority of our website items fall into this category, some items, including, but not limited to: certain fountains, furniture pieces, heavy or large statues, large or heavy sculptures etc. may require special handling cost or additional shipping costs. * If any item you order requires a special shipping cost addition, an email will be sent to you to inform you of this and to request an email approval from you prior to processing your order. The order form can not compute the special costs for these items so the shipping total will not be reflected on the order form.
TRACKING:
You can track your order on the site by clicking the Order Status link on the top of any page.
Additionally, a tracking number email, provided by the shipper directly, will be sent to the email address given on your order form after your order has shipped out from the Crystal Fox Gallery. Please make sure you have given us your correct email address on the order form. Please allow the shipper up to 48 hours, after package has shipped out, to process the package in their system and get the tracking number sent out to you. Please make sure the email address is correct. If an item is being shipped directly from the supplier, tracking numbers may take a little longer to acquire. Some SPAM filters may prevent email notification of shipping information which we unfortunately have no control over. We hope this service is of assistance to you in tracking your UPS shipments. We know your order is very important and we will do the best we can to provide you the best customer service.Please provide accurate information in the comment section, the billing, shipping and the credit card information sections to avoid delays in processing your order as well as possible shipping surcharges for address corrections. (if this is a gift..please type in the message for the gift card in the Secial Instruction box on order form.)
NEXT DAY, 2ND DAY AND 3 DAY DELIVERY INFORMATION: UPS, Airborne and Federal Express do not count holidays or week end days in their delivery times. Therefore, a package mailed on a Thursday scheduled for 2nd day delivery will actually be delivered on Monday. Thursday is considered day 0, Friday is counted as day #1 and Monday is counted as day #2. During the holidays, it is important to check the shipping guidelines as the shippers have Holiday Guideline deadline shipping dates to help you get your gifts there on time.
http://fedex.com
http://www.ups.com
http://www.usps.com
INTERNATIONAL SHIPPING is available on many items and to many locations.
1. If you are considering placing an order for international shipping, please email us first so that we can
confirm availability for international shipping and provide estimated shipping quote.
2. If we are able to ship the item (items) internationally we will need you to submit payment via PAYPAL
as we are unable to verify international addresses for credit card processing. Use the PAYPAL EXPRESS
CHECKOUT button on the order form.
3. Please fill out the order form and select INTERNATIONAL SHIPPING. Your order will show TBD in the
shipping cost on the order confirmation.
4. Once we receive your order, we will be able to compute the actual shipping costs and
we will send you a shipping cost invoice from PAYPAL. Please submit your payment
thru PAYPAL using the invoice we have sent to you. Upon receipt of this payment, we
can then process your order. In the event you chose not to proceed, please send us email
so that we can refund your original order PAYPAL payment to you.
5. The international shipping charge DOES NOT include any duties, taxes or customs charges.
Please contact your local customs office regarding these charges.
If you have any questions, please email us at gallery@crystal-fox.com
Weather conditions can affect all scheduled deliveries and shipper guarantees will be waived due to any serious weather conditions which prevent normal movement of packages.*We reserve the right to select the shipper based on the shipping method selected, the size of the item and the value of the shipment. We make every attempt to promptly process orders and ask that you allow extra time during the holidays for your order to process and ship. If an item needs to arrive by a specific date, we recommend that you select a shipping method that allows us time to process your order.
Item Availability:
PLEASE NOTE: Your email Order confirmation does not guarantee that an item is in stock.
It is is just to inform you that we have received your order form.
NOTE: If an item is not in stock, you will be sent an email to inform of this.
If your shipping costs* exceed the amount quoted on your order form,
an email will be sent to you for authorization prior to processing your order.
You may also have your shipping charges billed to your own account.
Just let us know in the comment section of the order form.
*Free standard ground shipping is only available on INTERNET ORDERS that qualify as noted above...
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