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Crystal Fox Gallery
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381 Cannery Row
Monterey, CA 93940
Local: 831-655-3905
Toll-Free: 1-800-277-8539

Damaged item notification

It is very important you contact us immediately if an item is received damaged. The shippers have strict time limits we must comply with to file any claims for damage. Please save all the boxes and packaging. Do not discard any of the packaging materials or boxes.

We will contact the shipper and they will contact you to examine the package.
They will then contact us to file the necessary information for a claim.
Depending on the shipper, they may take the package or have you return it to us directly. This information will be determined after they contact you.

Please remember, it is VERY IMPORTANT  to contact us IMMEDIATELY.

Thanks for your efforts in helping us to recover losses from damages.

 


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