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Crystal Fox Gallery
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381 Cannery Row
Monterey, CA 93940
Local: 831-655-3905
Toll-Free: 1-800-277-8539

What is your Return Policy?

Our personal guarantee to you:

 If your purchase does not measure up to your expectations, we will promptly and courteously refund the *purchase price , minus any shipping/handling costs incurred by either party.  The item or items must be shipped back to us within two weeks of of the delivery date of the package. 
Please do not attempt to clean any item as this will remove our identification mark on the piece which must be present on the item for us to issue a credit.
*If an item was a special order, there may be a restocking fee. Please email us if you have questions about a specific item and need to find out this information.

To return a package:
1.  e-mail us at nancy@crystal-fox.com and we will authorize this return via email.  We will email you further information as to how the item should be returned. In some cases we will send a USPS prepaid label for returns or exchanges.
2.  Please include all original packaging for the item you are returning. This includes any exterior item box packaging that may be included with the inner box inside.
3. It is very important that this is done as items received without all original item related boxes will have refunds delayed until the original packing is received. This is necessary as items can not be returned or sold without respective boxes. If you have any questions, please send us email.
4. Please pack items carefully and insure package. Shipping costs for return packages are the responsibility of the person sending the package back to us.

Please contact us via E-mail at nancy@crystal-fox.com  within 2 weeks from the date the item was delivered to you to let us know what item you are wanting to return. We will issue a return authorization (RA#) number. Please do not return items without return authorization.

This RA# must be noted on the outside of the package.

Important: Packages returned without the RA# shown on the outside of the package WILL BE REFUSED.

Return and Credit Information: 1. Please reuse the original carton and packing material if the box is damaged, please let us know prior to packing up merchandise for return shipping.
2. Please address the package to the shipped from location listed on the shipping label.
3. Please include a note indicating the item(s) and quantity being returned, and a brief explanation why you are returning the merchandise.
4. Please include your credit card number and expiration date on your note.
5. Please include documentation supporting any return shipping charges.
6. Place the note inside the carton and seal the carton with appropriate packaging tape. Please read the return policy for information regarding the return of any special order items.
7. Please  make sure you note the RA#  on the outside of the package.


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